People stuck with different issues with their products once they order the product from the amazon website. A company must handle these issues with the utmost accuracy to satisfy them and maintain good business policies. So, if you have received a damaged product and want to speak to an Amazon representative to return the product then you can do the same in multiple ways. You can either contact them through email or chat about your issue.
Steps to chat with the amazon customer support executives:
- Launch the application or website on your device.
- Click on the profile section and scroll down the menu. Click on the contact us option and choose an issue from the list.
- After that, you will get multiple options to connect with the amazon customer care representative.
- To speak to an Amazon representative, you have to choose the call option, talk with them on chat, choose the chat option, and send them an email. Select the email option from the menu.
- According to your selection, the server will connect you with the team. As you have selected the chat option so our message with your issues will be sent to the respective team.
- Once the executives receive the messages from the server, they will respond to you regarding the issue.
- Similarly, if you choose the email option to speak to someone at Amazon, then you will be taken to a new page to enter your issue. You can type your issue in detail in the description box.
If the description is enough to understand your issue the team will respond to your issue as per the details. Moreover, if the provided details are not sufficient then they will ask for the necessary details. Once you provide the correct information, the team will correctly respond to your query.
Additionally, if you have any issue with the provided steps then you can simply call them on their helpline number.
How do I talk to a live person at amazon?
Amazon has provided multiple platforms to get connected through them. You can either dial their toll-free number or can raise a call back request from the mobile application. There is no other way to talk to a live person at amazon. If you want to contact them through the toll-free number then you have to simply dial the number from your registered mobile number. Whereas if you want to submit a call back request then you have to process some steps on your mobile application. Here are the steps to submit a call back request:
- Open the Amazon website or mobile application. Go to the profile and scroll down the list.
- Click on the “Contact us” option from the menu. This should be on the below of the list.
- Once you open the contact us screen it will ask you to select an order for which you want to connect.
- After that choose an issue from the list. It will redirect your call back request to the relevant department.
- Once you submit the issue and tap on the “call” tab you will get a call from the amazon team.
- On-call, you will get a chance to speak to someone at Amazon and ask them about your issue. You can also ask multiple issues on the call about delivery, cancellation, refunds, and other issues as well.
Moreover, you can also contact them through email or chat to discuss the same issue through live chat and mails.